Blueprint Medicines is a global, fully integrated biopharmaceutical company that invents life-changing medicines. We seek to alleviate human suffering by solving important medical problems in two core focus areas: allergy/inflammation and oncology/hematology. Our approach begins by targeting the root causes of disease, using deep scientific knowledge in our core focus areas and drug discovery expertise across multiple therapeutic modalities. We have a proven track record of success with two approved medicines, including bringing our medicine to patients with systemic mastocytosis (SM) in the U.S. and Europe. Leveraging our established research, development, and commercial capability and infrastructure, we now aim to significantly scale our impact by advancing a broad pipeline of programs ranging from early science to advanced clinical trials in mast cell diseases including SM and chronic urticaria, breast cancer and other solid tumors.

Job Title: Helpdesk Specialist

Location: Cambridge, MA 

Job Description:

We are seeking a skilled Helpdesk Specialist to provide escalated technical support, assist with system administration, and manage IT assets. The ideal candidate has strong troubleshooting skills and experience in diverse IT environments.

Key Responsibilities:

• Resolve escalated helpdesk requests from the managed service provider.
• Provide in-person and virtual AV support for meetings.
• Deploy new user setups, including computer and desk configurations.
• Manage IT inventory, software licensing, and asset audits.
• Assist with system administration in Windows, Okta, and MDM systems.
• Support and maintain Windows and Apple environments.

Requirements:

• Strong knowledge of network concepts and troubleshooting.
• Experience with mobile devices (iPhones, Android) and MDM tools.
• Proficiency in Active Directory, Office 365, Windows, and macOS.
• Bachelor’s degree or 2-4 years of relevant experience.
• Microsoft Certifications are a plus.

 Pay Transparency:

The pay range that Magnit reasonably expects to pay for this position: $30.00 - 35.00 /hour.

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

Why Blueprint?

At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.

This is the place where the extraordinary becomes reality, and you could be part of it.

Patients are waiting. Are you ready to make the leap?

Equity, Diversity, Inclusion and Affirmative Action

At Blueprint Medicines, we foster a culture of equity, diversity, and inclusion.  A proud Equal Employment Opportunity and Affirmative Action employer, we consider all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, or any other characteristic protected under applicable law.  We are also an E-Verify Employer.  We will make reasonable accommodations, absent undue hardship, for qualified individuals with known disabilities. If you are an individual with a disability in need of accommodation with the application or recruiting process, please reach out to TotalRewards@blueprintmedicines.com. 

For more information, please see our EEO-AA Policy Statement, the EEO Know Your Rights Poster, as well as our Pay Transparency Statement. 

Job Location: Cambridge, Massachusetts 

Contract Duration: 6 months

• Work Authorization : Green Card, US Citizen
• Preferred years of experience : 2-5yrs
• Travel Required : No travel required
• Shift timings: Not specified